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Frequently Asked Questions
[vc_toggle title=”Who is WalkWithMe Tours?” style=”style-2″ open=”true” type=”simpleline” el_id=”1476136824756-75b87adc-f5fa”]We are two local guides from Berlin who started thinking about alternate ways of tourism during the pandemic – and came up with the solution! We have a passion for local tourism and a deep understanding of what it means to be a guide with years of experience.[/vc_toggle][vc_toggle title=”What is it exactly?” style=”style-2″ type=”simpleline” el_id=”1476136824850-fb06783e-2b59″]Our live tours aren’t virtual – we don’t use Google Streetview nor do we show you a Powerpoint presentation…Our guides will actually walk around with you and be connected live to you via a personal video call!
“The closest thing to being somewhere else, is to have someone else there for you”[/vc_toggle][vc_toggle title=”How do the video calls work?” style=”style-2″ type=”simpleline”]Although we recommend Skype due to better video quality, you can choose which platform to use: Jitsi, Zoom, Facebook Messenger – just let your host know. They will set everything up and call you at the arranged time.
So make yourself comfortable with your tablet, laptop or computer and be ready to walk around the world![/vc_toggle][vc_toggle title=”Can I chat with a host before booking a tour?” style=”style-2″ type=”simpleline”]Of course! Use the “Send Message” button on their page and they will be happy to answer any questions you have.[/vc_toggle][vc_toggle title=”How long does a tour last?” style=”style-2″ type=”simpleline”]
The duration depends on the tour you choose, and is stated in the tour’s description. Most tours are about an hour long.
[/vc_toggle][vc_toggle title=”What if I’m in a different time zone?” style=”style-2″ type=”simpleline”]
If you’re in a different time-zone than your host, please make sure to convert the given time-slots to your local time. To help with that, the website will show the time difference when booking.
But not to worry, your host will double check the booked time with you and you can adjust timings if necessary![/vc_toggle][vc_toggle title=”Can I invite my friends?” style=”style-2″ type=”simpleline”]
Yes, you can invite up to 5 friends or family for free, given that you’re sharing one device. We would like to keep our tours personal, and using only one device helps making this a special experience!
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We use PayPal as our main payment gate. If you don’t have a PayPal account, don’t worry, you can use your Credit Card without one. WalkWithMe Tours will act on behalf of the host, so once you’ve made the full payment in advance, you don’t have a payment obligation to the host anymore.
[/vc_toggle][vc_toggle title=”How about tipping?” style=”style-2″ type=”simpleline”]
We’re used to tip our guides when we meet them in real live – it’s a highly appreciated token of our appreciation for their services. And we’re happy that we’ve found a way to do the same in the digital one! You’ll find a “Send a tip” button on the host’s profile page, which allows you to send them a “donation”.
[/vc_toggle][vc_toggle title=”Cancellation policy” style=”style-2″ type=”simpleline” icon_simpleline=””]If you cannot reschedule and need to cancel a booking:
- If you cancel 48 hours before the time of your booked tour, you will receive travel credits for the full value of your payment
- If you cancel less than 48 hours before the time of your booked tour, the host will be fully paid, you won’t receive a refund
- If the booking is canceled by the host you will receive a full refund
Please note that refunds can take up to 10 business days to show up in your account due to processing time between banks.[/vc_toggle][vc_toggle title=”Can’t find what you’re looking for?” style=”style-2″ type=”simpleline” icon_simpleline=””]Send us a message, and we’ll do our best to answer any questions you might have!
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