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Category: Help Center

Feedback Form

We value your opinion, so please feel free to tell us both the good and the bad.Your feedback will help

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How do Live Tours work?

Live Tours are carried out by hosts who are outdoors, on location and connected to you live via video call

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What should I do if my refund hasn’t arrived yet?

Most refunds are generally processed within 10 working days. You may also check the status of your refund on the booking

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When can I expect my refund?

Our refund policy was made to be transparent so your experience is as smooth as possible and gives you a

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What is the WalkWithMe Tours Cancellation Policy?

We’re sorry to see that you need to cancel your Withlocals experience! Did you know you could reschedule instead?  If you decide to cancel

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How can I cancel my booking?

If you cannot attend an experience on the booked date anymore, you have the option to reschedule your booking or to

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How can I add guests to my booking?

You can invite up to 5 friends to join you, as long as you are using one device. If you

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How can I reschedule my booking?

You had a change of plans and cannot make it to your experience at the planned date and time? No

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My payment didn’t go through, now what?

We all hope this will be not the case, however, if the payment was declined, you will receive a message

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How is the price for Live Tours determined?

As all Live Tours are private, the price per Tour is fixed and the rest might depend on the number

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